Returns and Refunds Policy

Last updated: June 10, 2019

Please note that we only sell to companies and organizations with a valid VAT / Tax registration number (not to private persons).

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us by email: info@neobiomics.eu

Send the product with its original packing and a copy of the receipt or proof of purchase and the RMN number, to:

Neobiomics AB (EU VAT# SE SE559072218601)
c/o H2 Health Hub
Hälsingegatan 45
113 31 Stockholm
Sweden

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from ProPrems.

Damaged items

If you received a damaged product, please notify us immediately for assistance, by sending an email to the email address provided below.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: info@neobiomics.eu